Creation of User Identity Error
Thread poster: Peter Zauner
Peter Zauner
Peter Zauner  Identity Verified
Australia
Local time: 07:05
Member (2010)
German to English
+ ...

Moderator of this forum
Mar 23, 2021

This has now happened two times within three months.
Suddenly and without any obvious warning signs, Across throws a ‘Creation of user identity’ error when I attempt to connect to a customer’s server, making it impossible to connect. In standalone mode everything works fine.

The Across Helpdesk has advised that the reason is a faulty Windows installation, namely a faulty WMI. Re-installing Windows fixed it the first time until it happened again.

Has anyone e
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This has now happened two times within three months.
Suddenly and without any obvious warning signs, Across throws a ‘Creation of user identity’ error when I attempt to connect to a customer’s server, making it impossible to connect. In standalone mode everything works fine.

The Across Helpdesk has advised that the reason is a faulty Windows installation, namely a faulty WMI. Re-installing Windows fixed it the first time until it happened again.

Has anyone else experienced this? What could the reasons for the fault in the WMI be? Is there anything that I could do to prevent it from happening again?

Windows 10 Pro
Version 20H2
OS build 19042.867
Windows Feature Experience Pack 120.2212.551.0
64-bit operating system, x64-based processor

Across Translator Premium Editionv7.0 14645_en
Package version: 21

Cheers,

Peter
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Creation of User Identity Error






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