தொழில்நுட்ப மன்றங்கள் » Across support »
Creation of User Identity Error
இழை இடுபவர்: Peter Zauner
Peter Zauner
Peter Zauner  Identity Verified
ஆஸ்திரேலியா
Local time: 22:24
உறுப்பினர் (2010)
ஜெர்மன் - ஆங்கிலம்
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இந்த மன்றத்துக்கான மட்டுறுத்துனர்
Mar 23, 2021

This has now happened two times within three months.
Suddenly and without any obvious warning signs, Across throws a ‘Creation of user identity’ error when I attempt to connect to a customer’s server, making it impossible to connect. In standalone mode everything works fine.

The Across Helpdesk has advised that the reason is a faulty Windows installation, namely a faulty WMI. Re-installing Windows fixed it the first time until it happened again.

Has anyone e... See more
This has now happened two times within three months.
Suddenly and without any obvious warning signs, Across throws a ‘Creation of user identity’ error when I attempt to connect to a customer’s server, making it impossible to connect. In standalone mode everything works fine.

The Across Helpdesk has advised that the reason is a faulty Windows installation, namely a faulty WMI. Re-installing Windows fixed it the first time until it happened again.

Has anyone else experienced this? What could the reasons for the fault in the WMI be? Is there anything that I could do to prevent it from happening again?

Windows 10 Pro
Version 20H2
OS build 19042.867
Windows Feature Experience Pack 120.2212.551.0
64-bit operating system, x64-based processor

Across Translator Premium Editionv7.0 14645_en
Package version: 21

Cheers,

Peter ▲ Collapse
 


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Creation of User Identity Error






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