தொழில்நுட்ப மன்றங்கள் » Transit support »
Export button in Transit greyed out
இழை இடுபவர்: Christine Kaspar (X)
Christine Kaspar (X)
Christine Kaspar (X)
சுவிட்சர்லாந்து
Local time: 14:03
ஜெர்மன் - ஆங்கிலம்
Nov 7, 2019

Hi, I was just compelled to purchase Transit NXT Freelance Pro by an agency. I followed the instructions for installing it on my laptop, and I can translate and save, and pack and unpack, but I cannot export the file - the button is greyed out. I'd really like to export the file so I have a formatted version for proofreading.

I've reviewed the user manuals without finding any advice for this particular problem. It's probably a simple setting but I have no guidance from the agency. ... See more
Hi, I was just compelled to purchase Transit NXT Freelance Pro by an agency. I followed the instructions for installing it on my laptop, and I can translate and save, and pack and unpack, but I cannot export the file - the button is greyed out. I'd really like to export the file so I have a formatted version for proofreading.

I've reviewed the user manuals without finding any advice for this particular problem. It's probably a simple setting but I have no guidance from the agency. Any ideas? ▲ Collapse
 
Geneviève Granger
Geneviève Granger  Identity Verified
ஜெர்மணி
Local time: 14:03
உறுப்பினர் (2006)
ஜெர்மன் - ஃபிரன்ச்
+ ...
Prepared project Nov 7, 2019

It is probably a project that has been prepared and packed by a customer, right?
If your customer did not pack the *.cod files in the project, you will not be able to export the project.
 
gayd (X)
gayd (X)
I also have Transit Nov 8, 2019

Christine Kaspar wrote:

Hi, I was just compelled to purchase Transit NXT Freelance Pro by an agency. I followed the instructions for installing it on my laptop, and I can translate and save, and pack and unpack, but I cannot export the file - the button is greyed out. I'd really like to export the file so I have a formatted version for proofreading.

I've reviewed the user manuals without finding any advice for this particular problem. It's probably a simple setting but I have no guidance from the agency. Any ideas?


I also have Transit. Could you please tell me where you found the user manuals
Thank you in advance
 
CafeTran Trainer
CafeTran Trainer
நெதர்லாந்து
உறுப்பினர் (2006)
Here Nov 8, 2019

David GAY wrote:

I also have Transit. Could you please tell me where you found the user manuals
Thank you in advance


https://www.star-group.net/tr/downloads/transit-termstar-nxt/user-documentation.html
 
gayd (X)
gayd (X)
Thanks Hans Nov 8, 2019

Hans Lenting wrote:

David GAY wrote:

I also have Transit. Could you please tell me where you found the user manuals
Thank you in advance


https://www.star-group.net/tr/downloads/transit-termstar-nxt/user-documentation.html


 
Iris Kleinophorst
Iris Kleinophorst  Identity Verified
ஜெர்மணி
Local time: 14:03
சைய்னீஸ் - ஜெர்மன்
+ ...
Ask for the .cod file Nov 8, 2019

Hi Christine,

The problem is probably the missing .cod files, as Geneviève has pointed out:

Geneviève Granger wrote:

It is probably a project that has been prepared and packed by a customer, right?
If your customer did not pack the *.cod files in the project, you will not be able to export the project.


If it is ok with the customer, you can always ask them to send you the .cod files separately and copy them into the project folder (the folder where your language pairs are). Then you should be able to export.

HTH
Iris
 
CafeTran Trainer
CafeTran Trainer
நெதர்லாந்து
உறுப்பினர் (2006)
Even with COD files, export isn't always possible Nov 8, 2019

Even with COD files, export isn't always possible, so I have noticed several times. I'm not sure if it was a configuration problem, caused by the client.
 
Christine Kaspar (X)
Christine Kaspar (X)
சுவிட்சர்லாந்து
Local time: 14:03
ஜெர்மன் - ஆங்கிலம்
தலைப்பை ஆரம்பித்தல்
STAR told me to use the Super User instead of Translator setting, and it works! Nov 8, 2019

Thanks to Geneviève, Iris, and Hans for your prompt replies. The .cod files were included in the project, nonetheless the Export button wouldn't activate.

I contacted the STAR Team in Switzerland with my issue and after some back and forth they suggested I use the user role "super user". Guess what - the buttons are active now.

Case solved!



[Edited at 2019-11-08 13:44 GMT]
 


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Export button in Transit greyed out






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