Madeleine MacRae Klintebo wrote:
Paul Dixon wrote:
The document is not a contract, but rather a press release about a new business tool.
Although I totally disagree with your client's statement that "shall" is "too informal", in this context I cannot see how you can use "shall".
Press releases are promotional material - they are intended to sell. A term such as "shall", which indicate an obligation, a must, is therefore inappropriate. In your context, "will" as in "is/are intended to", is more relevant.
Edited for typos.
[Edited at 2010-11-18 21:47 GMT]
[Edited at 2010-11-18 21:50 GMT]
She's right. And another thing, if the reviewer is complaining that 'shall' is too informal, they may not be qualified to be doing quality control on your work.