| Pages in topic: < [1 2 3 4 5 6] > | Complaint about bugs at ProZ (Staff: Update on the software upgrade process) Thread poster: Christel Zipfel
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Barbara Carrara wrote:
Am I the only one having these issues?
No.
Yesterday (23rd), the home page was resolutely stuck on last week.
When I attempted to visit more recent pages that I knew had existed (e.g. page2 of the discussion about WCS going bust, or a kudoz Q on the term "participant"), I got error messages.
Just now, browsing the kudoz Q about "puits isolé", there is stuff displaying in all sorts of languages. But then, a couple of weeks back, the whole site was displaying for me in Arabic which, I don't mind admitting, made it quite challenging to find the settings to change it back to English
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I've mentioned on another discussion that I still get notifications of jobs and KudoZ which have been closed days or even months ago, but the other day, when I started a new topic, I had trouble opening the page of my thread to check whether there have been any new posts since I don't get any notifications when someone replied to a topic. When I tried to open the page of my topic, a message saying "something went wrong" with a big X mark in red appeared, and I had to refresh the page a few times... See more I've mentioned on another discussion that I still get notifications of jobs and KudoZ which have been closed days or even months ago, but the other day, when I started a new topic, I had trouble opening the page of my thread to check whether there have been any new posts since I don't get any notifications when someone replied to a topic. When I tried to open the page of my topic, a message saying "something went wrong" with a big X mark in red appeared, and I had to refresh the page a few times to get the post displayed correctly. And sometimes, when I tried refreshing the page but nothing happens, I directly went to the Forum page, but my topic was not displayed at all as it has never existed. I know it's a bug, but what's going on, Proz? ▲ Collapse
| | | | Zea_Mays 
Italy
Local time: 14:19
Member (2009)
English to German
+ ...
Send a ticket every time you encounter a bug. It seems staff is not reading the forums.
| | | | Barbara Carrara
Italy
Local time: 14:19
Member (2008)
English to Italian
+ ...
| On this occasion, I didn't | Jan 27 |
Zea_Mays wrote:
Send a ticket every time you encounter a bug. It seems staff is not reading the forums.
Normally, I do, but didn't this time. And after a couple of days when each and every area of the site seemed to be bug-ridden, now everything seems to be back to normal. Will definitely contact support, and post here, should those issues show up again. And I am sure they will, considering that Notification one still hasn't been fixed.
As to the staff following or not the fora, I remember clearly that one of them stated somewhere around here that they do indeed read us, but cannot find that specific post.
I have yet to see that translated into...action, but that's a thread for another day, I guess.
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Hello everyone,
Issues described here several times about the information not being displayed are replication issues related to the work of servers. The fixes were implemented last week. However, it's important to note that replication processes take time to catch up, so you may not see immediate changes.
I want to confirm that the replication issue has been resolved at this moment.
While we've resolved these replication issues, we're aware that other issue... See more Hello everyone,
Issues described here several times about the information not being displayed are replication issues related to the work of servers. The fixes were implemented last week. However, it's important to note that replication processes take time to catch up, so you may not see immediate changes.
I want to confirm that the replication issue has been resolved at this moment.
While we've resolved these replication issues, we're aware that other issues persist. For example, there's an ongoing problem with the delivery of specific notifications in KudoZ. Our development team is actively working on resolving these issues.
Thank you for your patience as we continue to address all the reports you've submitted.
Bests,
Yana ▲ Collapse
| | | | Barbara Carrara
Italy
Local time: 14:19
Member (2008)
English to Italian
+ ...
Yana Dovgopol wrote:
While we've resolved these replication issues, we're aware that other issues persist. For example, there's an ongoing problem with the delivery of specific notifications in KudoZ. Our development team is actively working on resolving these issues.
Thank you for your patience as we continue to address all the reports you've submitted.
Hi, Yana.
Thanks for your update.
However, as I am sure you know, the notification issue has been reported for quite some time (six months, and counting), and that has yet to be fixed.
Like other contributors to the fora, and as a long-time paying ProZ member, I think the whole bug issue has been handled extremely poorly.
And our patience is wearing thin.
In fact, and as I have already mentioned elsewhere in this space, I don't seem to remember ProZ staff ever informing us of the software upgrade Henry referred to in this very thread last 8 January, when he also indicated spring 2023 as the starting of said upgrade.
If you did inform us, would you mind reminding us when/how exactly that was communicated to your members/users?
As other more tech-minded ProZians, I agree it's time for ProZ to focus on the many technical issues that keep creeping up, by appointing a dedicated, knowledgeable tech team able to fix them in a timely manner, rather than concentrate on new 'features' or programmes which as far as I am concerned are for the most part unmemorable, unnecessary or unwanted.
Thanks for listening.
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Yasutomo Kanazawa wrote:
I've mentioned on another discussion that I still get notifications of jobs and KudoZ which have been closed days or even months ago, but the other day, when I started a new topic, I had trouble opening the page of my thread to check whether there have been any new posts since I don't get any notifications when someone?
Three weeks ago I was the first and lucky one to get a very lucrative job that was posted in March 2024. The direct client wasn't aware of his offer, but paid before time. Something strange seems to go on in the southern hemisphere of our planet, where the proz headquarter is situated. Maybe an evidence of the Heisenberg's indeterminacy principle?
| | | | | Six months? Since August 2020, if not longer | Jan 29 |
Barbara Carrara wrote: Yana Dovgopol wrote:
For example, there's an ongoing problem with the delivery of specific notifications in KudoZ. Our development team is actively working on resolving these issues.
Hi, Yana. However, as I am sure you know, the notification issue has been reported for quite some time (six months, and counting), and that has yet to be fixed.
I first reported this notification issue via support request in August 2020, and again in a prolonged exchange in March 2021. But I was no longer a paying member by then, so I thought that might be a reason it wasn't taken seriously and why I was fobbed off.
So I eventually gave it up as a lost cause.
And it still hasn't been resolved, though the developers are "actively working" on it? Glad to see it's now affecting paying members too.
Well, not really, but you know what I mean.
As I said in a different forum on this site, it seems like the site staff automatically first assume that it's the members/users who are doing something wrong when they have a bug to report, even when the bug appears out of nowhere and users have not changed any settings.
Get well soon!
😊
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Barbara Carrara
Italy
Local time: 14:19
Member (2008)
English to Italian
+ ...
| ProZ Staff: 'Notification issue fixed in full' (4 Dec. 2023) | Feb 1 |
I retrieved this forum message from 4 December 2023,
Staff, anything to say?
| | | | Christel Zipfel
Local time: 14:19
Member (2004)
Italian to German
+ ...
TOPIC STARTER
Barbara Carrara wrote: I retrieved this forum message from 4 December 2023, Staff, anything to say?
... but unfortunately I didn't notice any improvement so far as I still got 0 (ZERO) notifications. Maybe we'll get them three months later and staff only forgot to mention it? (Sarcastic smiley, the smiley shortcut list still doesn't display.)
| | | | | | ibz
Local time: 14:19
Member (2007)
English to German
+ ...
... just launched another Premium Webpage:
A New Premium Webpage: https://www.caterina-yourtranslator.com
No wonder there's no time for answering "normal" paying members, let alone non-paying members (sigh).
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| | ibz
Local time: 14:19
Member (2007)
English to German
+ ...
| Notifications still not working! | Feb 23 |
Come on, could this problem be solved in the near future? I'm still not getting notifications about my KudoZ questions.
| | | | | Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule | | Pages in topic: < [1 2 3 4 5 6] > | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Complaint about bugs at ProZ (Staff: Update on the software upgrade process) | Anycount & Translation Office 3000 | Translation Office 3000
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