Deepl API not working in Déjà Vu X Thread poster: Olaf Reibedanz
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Olaf Reibedanz 
Colombia
Local time: 13:49
Member (2003)
English to German
+ ...
Hi everybody,
I just got the 30 day trial version of DeepL Pro.
I want to connect DeepL with Déjà Vu X, so I open Déjà Vu and go to File > Options > Machine Translation > DeepL Options
And then I paste the API Key into the corresponding field:
Then I create a new project and try to pretranslate, with the "Machine translation" option activated:
But it is not working. Any idea why?
Best,
Olaf
[Edited at 2023-06-08 22:16 GMT]
[Edited at 2023-06-08 22:17 GMT]
| | | | | "Assemble from portions" | Jun 8, 2023 |
(your second screenshot):
There you need to tick under "Assemble from portions" the option "Use Machine Translation". That's so far the difference between your settings there and my settings. Perhaps you need to tick a relevant setting elsewhere because the above option is already ticked in grey colour in my pane and cannot be taken away.
| | | | | | | I don't expect... | Jun 13, 2023 |
...to be a member of your team or any other advantage from my help. A simple "thank you" or "No, I did not succeed" would be enough.
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Olaf Reibedanz
Colombia
Local time: 13:49
Member (2003)
English to German
+ ...
TOPIC STARTER
Hi Matthias,
Thanks for your messages and sorry for the late reply.
Unfortunately, I have been unable to solve the issue.
I will contact Atril support and see if they can help.
Best,
Olaf
| | | | finnword1
United States
Local time: 14:49
English to Finnish
+ ...
| My DeepL quit | Jul 4, 2023 |
I have been using DeepL with DVX3 since last October without any problems. Now, all of the sudden, it quit. DeepL tech support is telling me: "Due to internal policies, we have to decline your request to enter into a contract with us and are therefore unable to offer you a subscription to DeepL Pro."
When asked what the reason is, they give me an evasive runaround.
| | | | Olaf Reibedanz
Colombia
Local time: 13:49
Member (2003)
English to German
+ ...
TOPIC STARTER | It's working now | Jul 4, 2023 |
That's very weird. Could it have to do with the type of DeepL licence/plan you have? Maybe they changed their policy in this regard?
In my case, it's working now. I contacted Atril's support yesterday, and they sent me this link:
<... See more That's very weird. Could it have to do with the type of DeepL licence/plan you have? Maybe they changed their policy in this regard?
In my case, it's working now. I contacted Atril's support yesterday, and they sent me this link:
https://helpdesk.atril.com/hc/en-us/articles/360014033019-DeepL-does-not-work-correctly-in-Déjà-Vu
I followed that procedure, and it's now running smoothly ▲ Collapse
| | | | finnword1
United States
Local time: 14:49
English to Finnish
+ ...
| We'll see what happens | Jul 4, 2023 |
The DeepL tech support guy who apparently gave me wrong information, is on vacation (hopefully a long one) and someone else is looking into the matter.
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finnword1 wrote:
I have been using DeepL with DVX3 since last October without any problems. Now, all of the sudden, it quit. DeepL tech support is telling me: "Due to internal policies, we have to decline your request to enter into a contract with us and are therefore unable to offer you a subscription to DeepL Pro."
When asked what the reason is, they give me an evasive runaround.
...perhaps subscribe repeatedly and under different names for the free test period? Maybe DeepL does not accept that for a long time and they caught you by your IP address. I think Michael B. had the same experience in one of the other proz forums.
| | | | finnword1
United States
Local time: 14:49
English to Finnish
+ ...
The first tech support guy didn't know what he was doing, but the second (lady) did. Just like in medical care, sometimes it's good to get a second opinion.
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