RBC introduced a new language app for branches that provides clients with real-time video access to qualified interpreters to conduct their banking.

Communication can sometimes be challenging, especially when there is a language barrier. For many immigrants to Canada whose first language isn’t English, it can be a real struggle to understand complicated topics or learn a new banking system. RBC is also the first financial institution in North America to offer American Sign Language to its clients through this video app.

“It’s important that our clients can communicate with us in the most convenient way they choose. With a touch of a button, we can now bridge language barriers in branches from coast to coast — just one of the ways that RBC helps clients thrive every day,” said Kirk Dudtschak, executive vice-president, personal & commercial banking, RBC. “We’re proud to continue to lead the way in providing accessible banking for our clients.”

Available now, this on-demand video service currently offers 13 languages, with more to follow. This ‘video chat’ format provides the added benefit of visual cues. The app also supports 200 languages through audio conferencing, a service RBC has offered over the telephone since 2009. More.

See: Yahoo Finance

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